Terms of use

About these terms

EcoMata is operated by Maralight Company Limited, registered in Nigeria under number 9274290, in Rivers State, Nigeria. Contact us at support@maralightltd.com.

By creating an account or using the service, you agree to these terms. If you use EcoMata on behalf of an organisation, you confirm that you have authority to act for it. An estate’s subscription agreement and its own policies may also apply to its use of the service; they do not remove rights you have under applicable law.

Eligibility and accounts

You must be at least 18 years old to create or use an EcoMata account. By creating or using an account, you confirm that you meet this requirement. Parents or guardians may contact us about a child’s information as explained in the Privacy notice.

Provide accurate information, use your own account, and keep passwords, sign-in links and verification codes private. Only access estates, properties and records you are authorised to use. Tell your estate about relevant changes to your details or role, and contact us promptly if you suspect unauthorised access. Your estate manages its membership and staff permissions.

Responsible use

• Provide accurate information and share only content you are entitled to provide.
• Respect other people’s privacy and do not disclose private records, visitor passes or credentials without authority.
• Do not impersonate others, bypass access controls, interfere with the service or use it unlawfully.
• Do not upload malicious material or use the service to harass, deceive or harm anyone.

Estate services

Your estate management team is responsible for estate policies, service charges, operational decisions and the work carried out by its staff or contractors. A report or notification does not guarantee a particular response or repair time. Available features depend on your estate’s configuration and your permissions.

EcoMata is not an emergency response service. For urgent assistance, contact the appropriate emergency services or your estate’s emergency contacts.

Charges and payments

Your estate sets and administers its service charges. Review the estate, amount, payment details and any disclosed fees before paying. Payments may be processed by Paystack or another payment provider under its own terms. A payment is subject to confirmation and reconciliation; keep your transaction reference and receipt.

Charges for an estate’s EcoMata subscription or other services provided by Maralight are governed by the applicable order, invoice or subscription agreement. Any applicable fees, billing periods and renewal terms will be communicated as part of that arrangement.

Refunds and payment problems

If you believe a payment was duplicated, made in error, unauthorised or relates to a service that was not provided, contact your estate management team or email support@maralightltd.com with the payment date, amount and transaction reference. Do not send your password, card PIN or verification codes. Report suspected unauthorised payments to your bank or payment provider promptly as well.

For estate service charges, the estate is responsible for reviewing the charge and authorising any applicable refund; we will coordinate with the estate and payment provider as appropriate. For payments made to Maralight for EcoMata services, we will review the request under the relevant agreement and applicable law. Refund eligibility depends on the circumstances, including whether a payment was duplicated, a service was provided, and any applicable legal rights. No estate policy or agreement overrides a refund or other remedy required by law.

Approved refunds are returned through the original payment method where practicable, or another agreed lawful method. Processing times depend on the estate, banks and payment provider; we will communicate the outcome and any relevant timing. You may also raise a consumer complaint with the Federal Competition and Consumer Protection Commission.

Availability and connected services

We work to keep EcoMata available, but access may be interrupted for maintenance, security, connectivity or circumstances outside our control. Features may change over time. WhatsApp, payment providers and other connected services have their own terms and privacy notices, and their availability is outside our direct control.

Content and intellectual property

EcoMata and its branding, software and website content belong to Maralight or its licensors. We give you permission to use the service for its intended purpose while these terms apply. You retain your rights in content you provide and permit us and relevant service providers to use it as needed to operate the service and carry out authorised estate workflows.

Suspension and ending access

Your estate may change or remove your access when your role or relationship with it changes. We may suspend or restrict access when reasonably necessary to protect the service, address misuse or comply with law. You may request account closure by contacting us; some records may need to be retained as described in the Privacy notice. Relevant payment, liability and legal obligations continue where applicable after access ends.

Responsibility and your rights

Maralight is responsible for the services it provides, and your estate is responsible for its own decisions and services. To the extent permitted by law, we are not responsible for losses caused by circumstances outside our reasonable control or by another party’s independent actions. Nothing in these terms excludes liability or limits consumer rights where doing so is prohibited by law.

Changes, law and contact

We may update these terms and will publish the revised version, with additional notice where required. Nigerian law applies, subject to any mandatory rights available to you. For questions or complaints, contact support@maralightltd.com. You may seek help from the appropriate regulator or courts where applicable. Read our Privacy notice for information about personal data.